HOW TO RETURN YOUR ORDER

Our primary goal at abelini is to deliver the\n highest standards of customer service and\n satisfaction at all times. Therefore, after you purchase from us, if you are not completely satisfied\n with\n any item we will gladly offer a full refund or exchange within 60 days from the date of delivery of your\n order. For your items to qualify for a full refund, items must be returned in their original sellable\n state,\n meaning unworn, undamaged, and in a resalable condition with all original packaging and certificates.\n Reasonable handling to inspect the items, similar to what is allowed in a physical store, is acceptable.\n

Return Procedure

Step 1

You should package your item(s) in their\n original packaging and include any accompanying certificates.\n Include a cover letter explaining the reason for the return, and your contact details so that we can\n quickly process your return/exchange request.

Step 2

Kindly request a tracking number at your\n local post office counter for proof of postage.

Return\n Address (Administration Office):
ABELINI\n PTY LTD,
Suite 804,
365 Little Collins Street,
Melbourne
VIC 3000

Please Note: We do not accept liability for\n returned goods if lost during transit.\n Customers are responsible for the cost of returning items unless the product is faulty or not as\n described. Abelini will cover the return postage costs for faulty items. Please return using Australia\n Post signature required delivery with full insurance.

Step 3

Please send us an email informing us that\n you have returned the item so that our customer service team\n can confirm receipt once it reaches our office.

Please contact our customer service team\n on:

[config_telephone]

[config_email]

\n \n

\n \n \n

RETURN FAQS

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\n \n 01International Returns\n \n\n \n +\n \n

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\n For international returns, please contact our customer service team to arrange\n the return and confirm any applicable costs. Customers are responsible for\n return shipping costs, including any customs duties or taxes.\n

\n\n

\n Please contact our customer service team on:
\n [config_telephone]
\n [config_email]\n

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\n \n 02How to Exchange my order\n \n\n \n +\n \n

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\n We can offer you an exchange on your order based on your order's eligibility as\n per our returns policy. Follow the return process detailed above, and we will\n contact you to place a replacement order once we have received the item and\n processed your request.\n

\n\n \n

\n \n 03Jewellery not covered by Return Policy\n \n\n \n +\n \n

\n\n

Engraved products: Jewellery that has been engraved either by Abelini or another jeweller.
Custom made items ordered through our Custom Design\n Service.
Any item which has been worn and is not in a resalable condition.
Any item which has been re-sized by Abelini or another jeweller.

\n\n\n \n

\n \n 04Refund time duration\n \n\n \n +\n \n

\n\n

\n Refunds will be processed within 8 working days of receiving the returned goods,\n and it may take an additional 8-10 working days for the refund to appear in your\n account depending on your payment method.\n

","seo",{"_19":164,"_38":165},"We deliver the highest standards of customer service and satisfaction at all times. after you purchase from us, if you are not completely satisfied with any item we will gladly offer you a full refund or exchange within 60 days from the date of delivery o","Diamond Jewellery Return & Exchange | Abelini","marketMetafields",{"_168":169,"_170":171,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":76,"_77":78,"_79":80,"_81":82},"global_address","Suite 804,365 Little Collins Street, Melbourne VIC 3000","global_open_str","{\"type\":\"root\",\"children\":[{\"type\":\"paragraph\",\"children\":[{\"type\":\"text\",\"value\":\"Monday to Thursday: 10:00 AM – 7:30 PM | Friday: 10:00 AM – 6:30 PM | Saturday: 10:00 AM – 5:00 PM | Closed on Sundays & Bank Holidays.\"}]}]}","recapcha_token","calendlyHandleView","https://calendly.com/abelini-sales-brwi/60min?hide_gdpr_banner=1&primary_color=010101","calendlyHandleCollection","https://calendly.com/abelini-sales-brwi/abelini-drop-off-collection?hide_gdpr_banner=1&primary_color=020303","reviewsData",{"_179":180,"_185":186,"_188":189},"trust_shops_total_review",{"_181":182,"_183":184},"total_review",3243,"percentage","4.9","google_total_review",{"_181":187,"_183":184},6297,"google_reviews",[190,210,214,218,223,229,234,238,243,248,254,260,264,269,273,278,282,287,292,297,299,304,308,315,320,325,330,335,341,345],{"_191":192,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":200,"_201":202,"_203":204,"_205":206,"_40":206,"_207":208,"_209":20},"review_id","1613","product_id","0","customer_id","reviewcategory_id","store_id","author","A reviewer ","Excellent Shopping experience, wide range of rings to choose from, quick delivery, no hesitation in ","text","Excellent Shopping experience, wide range of rings to choose from, quick delivery, no hesitation in recommending.","rating",5,"status","1","date_added","2023-02-05 11:09:16","date_modified",{"_191":211,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":212,"_201":212,"_203":204,"_205":206,"_40":206,"_207":213,"_209":20},"1615","Very good very quick and good communication Thankyou","2023-01-30 11:10:14",{"_191":215,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":216,"_201":216,"_203":204,"_205":206,"_40":206,"_207":217,"_209":20},"1614","Excellent product at a great price . Fantastic customer service.","2023-01-30 11:09:55",{"_191":219,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":220,"_201":221,"_203":204,"_205":206,"_40":206,"_207":222,"_209":20},"1479","Five star ","Five star","2022-11-07 14:14:55",{"_191":224,"_193":194,"_195":194,"_196":194,"_197":194,"_198":225,"_38":226,"_201":227,"_203":204,"_205":206,"_40":206,"_207":228,"_209":20},"1480"," Alex Southee","Wonderful service and a beautiful engagement ring","Wonderful service and a beautiful engagement ring. Delivery was exactly when they promised. Thank you","2022-11-07 10:38:42",{"_191":230,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":231,"_201":232,"_203":204,"_205":206,"_40":206,"_207":233,"_209":20},"1478","Earrings bought for my daughters birthday ","Earrings bought for my daughters birthday . I was Absolutely thrilled with the earrings . Great price","2022-11-05 14:14:17",{"_191":235,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":236,"_201":236,"_203":204,"_205":206,"_40":206,"_207":237,"_209":20},"1477","I like what I see. However, I have not tried it on because I just received it today.","2022-11-04 14:13:42",{"_191":239,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":240,"_201":241,"_203":204,"_205":206,"_40":206,"_207":242,"_209":20},"1476","I was weary if ordering jewellery online ","I was weary if ordering jewellery online rather than from a store and I had not used Abelini before. I found the website easy to tailor to what I wanted and could afford and I really liked the transparency around the price so that I could get the most for my money. Ordering was simple and I received the acknowledgement. I was a little concerned after not hearing anything for a few days, but I had forgotten that the jewellery is made to order and a quick email to customer services confirmed that everything was on track for my estimated delivery. I got the tracking information and delivery was made on the day specified. The jewellery came with certificates and in a lovely box. Overall I am really pleased as the value for money was much better than other sites. So I would definitely recommend this site and the company for jewellery","2022-11-04 14:12:52",{"_191":244,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":245,"_201":246,"_203":204,"_205":206,"_40":206,"_207":247,"_209":20},"1474","So helpful and patient","So helpful and patient with all of my questions, Ring was beautiful","2022-10-28 17:27:06",{"_191":249,"_193":194,"_195":194,"_196":194,"_197":194,"_198":250,"_38":251,"_201":252,"_203":204,"_205":206,"_40":206,"_207":253,"_209":20},"1451","A reviewer","Very good service","Very good service, emailed me back with a query- same day. Package was well done. Lovely item. Will use again.","2022-10-22 18:18:39",{"_191":255,"_193":194,"_195":194,"_196":194,"_197":194,"_198":256,"_38":257,"_201":258,"_203":204,"_205":206,"_40":206,"_207":259,"_209":20},"1450"," June Harris","Fab company to deal with","Fab company to deal with, very helpful and great communication. Beautiful diamond pendant bought for a gift. Would highly recommend and will use again.","2022-10-22 18:15:20",{"_191":261,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":262,"_201":262,"_203":204,"_205":206,"_40":206,"_207":263,"_209":20},"1452","Great to deal with, delivered exactly when stated.","2022-10-21 18:19:15",{"_191":265,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":266,"_201":267,"_203":204,"_205":206,"_40":206,"_207":268,"_209":20},"1454","Attentive customer service.","Excellent value for money individually tailored to our requirements. Attentive customer service.","2022-10-18 18:22:00",{"_191":270,"_193":194,"_195":194,"_196":194,"_197":194,"_198":271,"_38":220,"_201":220,"_203":204,"_205":206,"_40":206,"_207":272,"_209":20},"1453"," Nigel Cunningham","2022-10-18 18:21:17",{"_191":274,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":275,"_201":276,"_203":204,"_205":206,"_40":206,"_207":277,"_209":20},"1465","Well. Very sparkly studs, which was my hope","Well. Very sparkly studs, which was my hope, even if they’re quite small. They arrived early, very well presented, with documentation as to their quality. Smashing. Something tells me I’ll be back for more… thank you!","2022-10-17 11:34:29",{"_191":279,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":280,"_201":280,"_203":204,"_205":206,"_40":206,"_207":281,"_209":20},"1456","Great price, excellent service.","2022-10-11 18:23:19",{"_191":283,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":284,"_201":285,"_203":204,"_205":206,"_40":206,"_207":286,"_209":20},"1455","Amazing! The diamond earrings definitely exceeded my expectations","Amazing! The diamond earrings definitely exceeded my expectations and the service I received was impeccable. Thank you","2022-10-11 18:22:50",{"_191":288,"_193":194,"_195":194,"_196":194,"_197":194,"_198":289,"_38":290,"_201":290,"_203":204,"_205":206,"_40":206,"_207":291,"_209":20},"1459","Annie Campbell","Delivery was very quick and i am very pleased with my purchase","2022-10-04 18:25:15",{"_191":293,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":294,"_201":295,"_203":204,"_205":206,"_40":206,"_207":296,"_209":20},"1457","Lots of beautiful items. ","Lots of beautiful items. Different diamond and metal options to meet all budgets. Ring arrived before expected date, well packaged with authentication certificates, and is absolutely stunning.","2022-10-04 18:24:06",{"_191":298,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":294,"_201":295,"_203":204,"_205":206,"_40":206,"_207":296,"_209":20},"1458",{"_191":300,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":301,"_201":302,"_203":204,"_205":206,"_40":206,"_207":303,"_209":20},"1460","Second purchase from these guys","Second purchase from these guys, and absolutely brilliant once again. I'm no expert, but the sapphires seem to be of good quality, and not too dark. The workmanship on the earrings is certainly high quality. I will definitely continue to use them","2022-09-28 11:21:30",{"_191":305,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":306,"_201":306,"_203":204,"_205":206,"_40":206,"_207":307,"_209":20},"1461","Fast delivery & daughter is very happy indeed with her necklace - thanks!","2022-09-23 11:25:47",{"_191":309,"_193":194,"_195":194,"_196":194,"_197":194,"_198":310,"_38":311,"_201":312,"_203":313,"_205":206,"_40":206,"_207":314,"_209":20},"1462","Clive Cooperford","I posted the following review on another platform ","I posted the following review on another platform but received no response: The cardboard boxing that my product shipped in is cheap, with a blurred print but the envelope containing 'certificates of authenticity ' is of high quality. My jewellery box came dented and with a slight mark...it was also covered in lots of dust. On inspection of the jewellery piece, it's chain isn't perfect - as pictured, there is a change of pattern/dent. Additionally, even with a magnifying glass I cannot find a hallmark. I also question the authenticity of the moissanite stone as it isn't refracting light in the same manner as other moissanite pieces my partner has, but perhaps that is to do with the cut",2,"2022-09-22 11:27:13",{"_191":316,"_193":194,"_195":194,"_196":194,"_197":194,"_198":317,"_38":318,"_201":318,"_203":204,"_205":206,"_40":206,"_207":319,"_209":20},"1463"," Don Saunders","Excellent jewelry and very fast/ professional delivery","2022-09-20 11:28:07",{"_191":321,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":322,"_201":323,"_203":204,"_205":206,"_40":206,"_207":324,"_209":20},"1464","Great choice, good prices, good comms.","Great choice, good prices, good comms. Arrived as a signed for delivery. As I had ordered a diamond product it came with a card giving full info on the size, clarity etc and a signed letter of valuation. I’d definitely recommend and would buy again.","2022-09-17 11:31:24",{"_191":326,"_193":194,"_195":194,"_196":194,"_197":194,"_198":250,"_38":327,"_201":328,"_203":204,"_205":206,"_40":206,"_207":329,"_209":20},"1025","Brilliant! Can?t recommend them highly enough","Brilliant! Can?t recommend them highly enough. I bought a ring and there was a mistake with PayPal and ended up ordering 2 in error. Contacted their customer service and they were really helpful and efficient and rectified the mistake and gave me the money back. Beautiful ring, such good value and unusual design. Will be shopping here again!","2022-09-16",{"_191":331,"_193":194,"_195":194,"_196":194,"_197":194,"_198":250,"_38":332,"_201":333,"_203":204,"_205":206,"_40":206,"_207":334,"_209":20},"1026","excellent quality and price, very easy to contact and quick to reply","excellent quality and price, very easy to contact and quick to reply.","2022-09-14",{"_191":336,"_193":194,"_195":194,"_196":194,"_197":194,"_198":250,"_38":337,"_201":338,"_203":339,"_205":206,"_40":206,"_207":340,"_209":20},"1027","Great value for money and delivered on time","Great value for money and delivered on time.",4,"2022-09-13",{"_191":342,"_193":194,"_195":194,"_196":194,"_197":194,"_198":250,"_38":343,"_201":343,"_203":204,"_205":206,"_40":206,"_207":344,"_209":20},"1028","Five Star","2022-09-12",{"_191":346,"_193":194,"_195":194,"_196":194,"_197":194,"_198":250,"_38":347,"_201":347,"_203":204,"_205":206,"_40":206,"_207":348,"_209":20},"1029","Excellent customer service and good value","2022-09-11","customerReviewsData",{"_351":352,"_465":466},"customer_reviews",{"_353":354,"_443":444},"trustedshop",[355,361,365,370,374,379,383,388,392,396,400,405,410,414,418,422,426,430,435,439],{"_191":356,"_193":194,"_195":194,"_196":194,"_197":194,"_198":357,"_38":20,"_201":358,"_203":204,"_205":206,"_40":359,"_207":360,"_209":20},"1769","test","Test","2","2023-08-25",{"_191":362,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":363,"_201":363,"_203":204,"_205":206,"_40":359,"_207":364,"_209":20},"1621","Excellent service and top quality at the best prices. 100% recommend .","2023-02-08 09:58:29",{"_191":366,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":367,"_201":368,"_203":204,"_205":206,"_40":359,"_207":369,"_209":20},"1617","Second time I've bought from Abelini. ","Second time I've bought from Abelini. Great products delivered on time and amazing quality. Quality packaging are great communication too.","2023-02-06 11:38:19",{"_191":371,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":372,"_201":372,"_203":204,"_205":206,"_40":359,"_207":373,"_209":20},"1612","Could not be easier to order and arrived on time when they said well packed excellent service.","2023-02-04 11:07:50",{"_191":375,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":376,"_201":377,"_203":204,"_205":206,"_40":359,"_207":378,"_209":20},"1611","Excellent service, I ordered a diamond necklace for a special birthday,","Excellent service, I ordered a diamond necklace for a special birthday, it arrived early and the recipient of this gift was overwhelmed how stunning it was","2023-02-02 11:07:20",{"_191":380,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":381,"_201":381,"_203":204,"_205":206,"_40":359,"_207":382,"_209":20},"1610","Beautiful ring arrived as stated .","2023-01-30 11:06:51",{"_191":384,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":385,"_201":386,"_203":204,"_205":206,"_40":359,"_207":387,"_209":20},"1609","My wife loves the baguette eternity ring. ","My wife loves the baguette eternity ring. Well presented and on time. Thank you. Will buy again and recommend. Luke","2023-01-30 11:06:31",{"_191":389,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":390,"_201":390,"_203":204,"_205":206,"_40":359,"_207":391,"_209":20},"1608","Always a quick response. Good comms regarding. Postage & delivery etc","2023-01-30 11:06:09",{"_191":393,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":394,"_201":394,"_203":204,"_205":206,"_40":359,"_207":395,"_209":20},"1601","Great quality, service and value","2023-01-29 10:00:26",{"_191":397,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":398,"_201":398,"_203":204,"_205":206,"_40":359,"_207":399,"_209":20},"1600","As promised plus quick delivery","2023-01-27 14:21:17",{"_191":401,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":402,"_201":403,"_203":204,"_205":206,"_40":359,"_207":404,"_209":20},"1599","Very fast service.","Very fast service. Amazing end product. Sent a couple of emails after I ordered both were responded to within 24 hours. Highly recommend","2023-01-27 14:20:55",{"_191":406,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":407,"_201":408,"_203":204,"_205":206,"_40":359,"_207":409,"_209":20},"1594","Abelini kept me well informed during the order process","Abelini kept me well informed during the order process and even delivered my order early. I’m very happy with my purchase and my girlfriend is too.","2023-01-24 10:48:17",{"_191":411,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":412,"_201":412,"_203":204,"_205":206,"_40":359,"_207":413,"_209":20},"1580","Excellent product and service","2023-01-17 11:28:21",{"_191":415,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":20,"_201":416,"_203":204,"_205":206,"_40":359,"_207":417,"_209":20},"1579","I was extremely impressed by this company. The standard of jewellery is stunning and is very competitive for price. Their administration is first class and their communication was accurate and timely. Easily 5 stars, I would highly recommend them to colleagues and family.","2023-01-16 11:27:39",{"_191":419,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":420,"_201":420,"_203":204,"_205":206,"_40":359,"_207":421,"_209":20},"1574","Excellent service from ordering to delivery","2023-01-12 14:14:35",{"_191":423,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":424,"_201":424,"_203":204,"_205":206,"_40":359,"_207":425,"_209":20},"1573","Excellent","2023-01-09 14:14:02",{"_191":427,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":428,"_201":428,"_203":204,"_205":206,"_40":359,"_207":429,"_209":20},"1567","Great service and communication was good. My wife loved her gift . Good value for money too.","2023-01-09 12:11:30",{"_191":431,"_193":194,"_195":194,"_196":194,"_197":194,"_198":199,"_38":432,"_201":433,"_203":204,"_205":206,"_40":359,"_207":434,"_209":20},"1564","Ended up returning as no longer needed as a gift","Ended up returning as no longer needed as a gift, but lovely earrings and return and refund were exceptionally fast. 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